Privacy Policy

 

Last updated: 22/05/2025

 

1. Who we are

“Vanessa Diolosa Mindset, Style & Beauty Coach” (“we”, “us”, “our”) provides online and in-person coaching programs, digital products, and related services. Our website is vanessadiolosa.com.

2. The information we collect

• Personal identifiers – name, email, phone, postal address.
   

• Demographic data – age bracket, profession, style preferences.
   

• Payment data – last four digits of card numbers via our PCI-compliant payment processor; we never store full card details.
   

• Usage data – pages visited, time on site, referral source, IP address.
   

• Audio/video recordings – of live coaching sessions (with consent).
   

3. How we collect it

• Forms you complete, purchases you make, emails you send us.
   

• Automated tracking technologies (cookies, pixels, similar).
   

• Third-party platforms (e.g. MailerLite) under their own privacy terms.
   

4. Why we collect it

Purpose

Legal basis under the APPs

Delivering programs, webinars, and downloadable resources

APP 3 – necessary for our functions

Processing payments & invoices

APP 6 – required by law / contract

Marketing emails and retargeting ads

Consent (APP 6) + Spam Act compliance

Analytics to improve user experience

Legitimate business interests

5. Disclosure & third-country transfers

We share data only with service partners who help us run the business (hosting, CRM, payment gateway). Some providers are overseas (e.g. US-based). Where this occurs we take reasonable steps to ensure they comply with APP 8 (comparable privacy safeguards) or obtain your consent.

6. Data security

We employ TLS encryption, role-based access, password managers, and annual vulnerability assessments. No method is 100 % secure, but we strive to meet or exceed industry best practice.

7. Your rights

You may request access to, or correction of, your personal information at any time by emailing hello@vanessadiolosa.com. We’ll respond within 30 days as per APP 12–13.

8. Data breaches

If we reasonably believe a breach is likely to cause serious harm, we will promptly notify affected individuals and the OAIC in line with the Notifiable Data Breaches scheme.

9. Cookies & tracking

By using our site you consent to cookies. You may disable cookies in your browser, but parts of the site may not function.

10. Complaints

Email complaints to hello@vanessadiolosa.com. If you’re not satisfied, you may escalate to the OAIC (oaic.gov.au).

11. Changes

We may update this Policy. Material changes will be announced on our website, and the “Last updated” date will change.